Veranda FAQs

Here are the answers to the most common questions we’re asked about our Glass Verandas.  To ask anything else, please Contact Us!

How are your verandas made?

Our verandas are all made from extruded aluminium – this gives an excellent combination of strength and resistance to corrosion.  The aluminium profiles are powder-coated using a high-tech process that gives a very long-lasting, colourfast finish.  Within the extruded aluminium glazing bars (rafters), you can choose to have either toughened glass or polycarbonate.  If you choose glass, our Bliss range uses 6mm glass and our Paradise range uses a thicker 8mm glass.  Our polycarbonate is a very strong, 35mm thick multi-wall sheet which gives exceptional rigidity and strength.

How much do Glass Verandas cost?

Our veranda prices are amongst the most competitive around – and unlike other suppliers, we provide full, transparent pricing right here on our website!  Our prices include everything – even groundworks and electrics where required – as well as VAT – so there won’t be any nasty surprises!  To get a quote for your veranda, just Choose Your Veranda.

What is the Warranty?

All our Glass Verandas carry a 10-year manufacturer-backed guarantee – so you get complete peace of mind.  You’ll get an official guarantee certificate at the time of installation.  Although we guarantee the materials and workmanship for ten years, the design life of our verandas is 25 years – so you should enjoy a great many years of pleasure using it.

What areas do you cover?

We are based in Dorking, and we can install our verandas anywhere in the South East of England.  We can and do serve more distant locations, but please note that if you are more than two hours from Surrey, there may be an additional cost for our installers to travel to your home in order to perform the installation.

What colours are available?

A full chart of all RAL colours is located here: – and you can choose any one of them for your veranda.  RAL 9010 (Pure White) is the standard colour for each of our verandas, and the Bliss is also available in RAL 7016 (Anthracite Grey) at no extra cost.  All other colours come at a small additional cost which just covers the powder-coating required.

What is the lead time?

Overall, you can expect your new veranda to be delivered and installed in four to six weeks.  Typically, this breaks down as:

  • A site survey appointment at your convenience to check measurements and ground conditions (about an hour).
  • We agree the details and place the order, taking your deposit payment.
  • We produce the CAD drawings of your new veranda for sign-off (about 3-4 days).
  • You sign off the CAD drawings, and a delivery date is provided (usually 3-5 weeks away, depending on the veranda).
  • Manufacturing starts, and we schedule a visit to install the foundations, whilst the veranda is being made.
  • Once the veranda is made, it is delivered and we return to install it (between 1 and 5 days).


What is the Site Survey for?

The Site Survey is needed to make sure that the options you selected will work for your property, and to assess what foundations and fixings will be required.  On rare occasions, we may need to adjust the price slightly (up or down) to take account of these needs.  Likewise, if our surveyor feels that we could do something a better way, he’ll let you know.  Perhaps most importantly, the surveyor will determine the final measurements: the veranda will be made to fit exactly – not just to the nearest metre!  After the survey, we’ll confirm everything by email and await your confirmation… if you don’t want to proceed at that point, no problem – just let us know and we won’t bug you!

What are my cancellation rights?

Just requesting an estimate on our website doesn’t obligate you to purchase in any way.

Likewise, if you decide not to go ahead after our site survey, that’s no problem either – just let us know and we won’t bother you again.

However, there is no ‘cooling-off period’ with our Glass Verandas after the order is placed and the CAD drawings approved, because we will have proceeded to custom-manufacture your veranda for you, and it would be impossible to sell it to anyone else.  For this reason, your deposit is non-refundable, and even if you decide not to proceed with installation, you remain liable for the balance payment as if the veranda had been fully installed.  It’s therefore very important that you check the CAD drawings carefully to ensure we are supplying exactly what you require.

Where are your Verandas Made?

All our verandas are made in our factory in Leicestershire.

I can’t Interpret CAD Drawings – can you Help?

If you’re having trouble interpreting the CAD drawings of your new veranda, we can certainly try to explain them to you – and if required, we will even visit you to mark out approximately where the posts, front and wall plates will end up.  However, it is your responsibility to satisfy yourself that the drawings accurately represent what you require – and if you have any doubts we suggest that you contact an independent qualified professional to help you.  We cannot accept responsibility for any mistakes unless what you receive is materially different from what is in the plans.

Do Verandas Require Planning Permission?

Generally, verandas are considered Permitted Development for most properties and do not require planning permission if installed at the side or rear.  However it is important that you check whether Permitted Development (PD) rights exist for your property (for example, the do not exist for flats or maisonettes), and whether there are any specific restrictions where you live.  We DO NOT assess our designs for planning, so if you are in any doubt, you should consult your local authority BEFORE ordering your veranda.  Should you require drawings for this purpose, we are of course happy to provide them.

What about electrics?

Our designer, Neil Phillipson, is a fully City & Guilds qualified electrician (and an NICEIC-registered Domestic Installer). He is responsible for the design, installation and testing (and of course Part P certification) of all the electrics supplied with any of our structures. Whatever the project, we can install lights, sockets and heating as required – ensuring your comfort, safety and enjoyment. Lights and sockets are standard with our observatories and garden offices of course!